If your order has not actually been dispatch then you are entitled for a complete refund.
If your order is in the process of delivery, you need to wait for it and send back the item/s to us through a registered mail. Once we received your returned product, we will certainly then reimburse the value of your order, from the initial payment technique less any postage costs sustained by us.
If you want to cancel an order before your item has been dispatched, just simply call us that you do not want to proceed ordering. We will then check the status of your purchase and refund you whatever the cost is within 24 hours.
If you want to understand more about our cancellation policy, kindly call us.